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Have a question about one of our products?
Check out these commonly asked questions...
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| CANDLE QUESTIONS |
| 1. |
Q: How long do the candles burn?
A: The full-size 10" tapers burn for about 6-8 hours. (See Question 6) |
| 2. |
Q: What is the minimum shipment for candles?
A: 36 pairs, and first-time orders are Mastercard or Visa. |
| 3. |
Q: Are our candles made in "sweatshops"?
A: Absolutely Not. |
| 4. |
Q: Is there lead in the wicks?
A: No. Our wicks are 100% cotton and are lead-free. All paints are of German origin, are water based and lead-free. |
| 5. |
Q: Are our candles scented?
A: No. |
| 6. |
Q: How do I ensure a clean and consistent burning of my candle?
A: The candle's wick should be trimmed and maintained to a 1/4" before every use. This will ensure a cleaner, longer burn time. |
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| SHIPPING/ORDERING QUESTIONS |
| 1. |
Q: How long does it take to fill an order?
A: Orders are processed within and shipped on a daily basis from Fort Worth, Dallas Texas. |
| 2. |
Q: What is the minimum order?
A: The minimum order is 36 pairs candles. |
| 3. |
Q: What is the minimum shipment for candles?
A: The minimum shipment is 36 pairs and first-time orders are by credit-card. |
| 4. |
Q: How can I place an order?
A: You can call us or fax us, e-mail us or place an order online. |
| 5. |
Q: I am an end consumer. How can I buy from you?
A: We do not sell to end consumers, either on-line or in person. If you want to purchase our product, e-mail us with your name, postal code, and state or province, and we will provide you with the location of the vendor closest to you.
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| If your question does not appear on this list, please Email us at: |
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We will reply to you as soon as possible.
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